Table 4 Qualitative themes from tool satisfaction survey of addiction therapists by department after an electronic health record data integration project, Denver Health, Denver CO.
Outpatient Behavioral Health Services (OBHS) | Federally Qualified Health Centers (FQHCs) | Emergency Department (ED)/Inpatient | |
|---|---|---|---|
Benefits appreciated by end-users | - Referral/caseload info in EHR - Easy to understand missing/overdue care tasks - Ability to see when patient is admitted to hospital - Visibility of caseloads on dashboard in EHR | - Referral/caseload info in EHR - User friendly interface within EHR | - Referral/caseload info in EHR - Prepopulated referral choices |
Areas for improvement identified by end-users | - More training - No initial time savings | - Enhancements required more work than prior state - Education to improve workflows | - Cannot visualize patient linkage beyond DH internal clinics |