Table 3 Qualitative themes and exemplary quotes from client perspectives of accessing buprenorphine/naloxone from the mobile unit
From: Patient experiences of buprenorphine dispensing from a mobile medical unit
Theme | Exemplary Quote |
|---|---|
Accessibility: Convenience is key | Convenient, keep up the good work, coming to ground zero where drug deals are happening is great. A lot of people would not want to travel to a clinic to get [treatment], they’d say it’s too far and inconvenient to get to. I don’t have to wait in line, it’s pretty good. Friendly, straight to the point, quick, answered questions. I unfortunately come to this area a lot and it’s really convenient to have you here for us. Super convenient, don’t have to wait. Being able to walk in is the best part. Didn’t require insurance approval; staff is friendly and welcoming. You’re awesome and I’ve been wanting to get on buprenorphine after being hospitalized recently, but I didn’t know where to get it, being uninsured, so this was truly a life-saver. Convenient. You don’t have to be too sick to come. You take everyone. |
Comprehensive care: One stop shop | I appreciate everything you’re doing and the food, clothes, and resources [you offer]. Smooth, no bumps in the road, everyone is polite and met [my] needs. Good customer service, doctor is always nice. We have good food – real food. I prefer methadone but I know that’s not as accessible. For suboxone, this is about as good as it gets, though. Continue the great communication between patients and staff. They make sure they give me exactly what I want and need. |
Non-judgmental: Meeting people where they are | It’s awesome y’all come out because some people like me are afraid to come to the clinic where I’m worried I’ll run into people I know, and I don’t have transportation, so it’s way more affordable and comforting. Everyone is nice and treats me nice, and I get good service. Introduction was made, it was nice. Everyone was polite and respectful. Helped [me] feel better and more comfortable. Concerned when there is a slip to help, but not judge. Staff is very genuine, stress-free, feel comfortable. I come from [other state] and their setting is great and it’s very positive here too. Other places made me jump through hoops. |